Customer Service Representative

US-TN-Franklin
Category
Customer Service/Support
Position Type
Regular Full-Time
Manchester Tank

Overview

Serves customers by providing product and service information; acts as a liaison between customers and our manufacturing plants, assists with complaints, orders, errors, account questions, billing, and other queries; and resolves product and service problems. 

Responsibilities

  • Assisting customers with shipment tracking
  • Retrieving and sending documents to customers. Typical documents: U1A forms, invoices, sales orders, ABS forms, etc.
  • Preparing and sending freight quotes for customers
  • Filing various types of paperwork
  • Answer switchboard calls and routing them appropriately
  • Other tasks as assigned and on an as needed basis

Qualifications

Education and Experience

 

Experience in a customer service environment and manufacturing or technical environment is preferred. The ability to read and understand blueprints is a plus. High school diploma required.

 

Skills and Knowledge

  • Demonstrate an ability to coordinate with various levels of both internal and external customers to obtain information, determine solutions and process to completion orders, inquiries and pricing.
  • Knowledge of Microsoft Office Suite especially Excel and Word.
  • Organizational skills to administer and track all inquiries while maintaining a positive attitude and professional manner with customers.
  • The ability to work and think independently.
  • Able to absorb the technical terms of Manchester various products, policies and procedures.
  • A proven track record showing the ability to multitask.
  • Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge as well as business skills.
  • Solves difficult problems with effective solutions; asks good questions and probes all fruitful sources for answers; can see underlying or hidden problems and patterns; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.
  • Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

 

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