Synapse is seeking a Senior Customer Support Systems Engineer. This position will be responsible for providing pre and post-sales services support (both remote and on-site) to customers and partners. This position will be very interactive with other groups within Synapse, working with Engineering to identify, resolve and test issues, and features that need to be added to our current solution; with Sales enablement support. Assist Product Management with tasks to provide customer feedback for future solutions with partners to validate and design solutions.
Sales Enable Activities
Post-Sales Support and Service Activities
The above statements are intended to describe the general nature and level of work being performed by an employee in this position. These statements are not intended to be an exhaustive list of duties, responsibilities and/or qualifications.