• Senior Systems Application Engineer, Solutions Engineering

    Job Locations US-AL-Huntsville
    Category
    Engineering
    Shift
    Day shift (and as needed)
    Position Type
    Regular Full-Time
    Company
    Synapse
  • Overview

    Synapse Wireless is seeking to hire a Senior Systems Application Engineer.  This position will be a member of our Solutions Engineering Team and will be responsible for providing pre- and post-sales services and support (both remote and on-site) to customers and partners.  This position will be very collaborative with other groups within Synapse, most notably Engineering, Sales and Product Management -

    ·       with Engineering to troubleshoot and resolve field issues as well as to identify system features that will make Synapse solutions more robust

    ·       with Sales to provide sales enablement support and training

    ·       with Product Management to provide product and market feedback and help prioritize the roadmap for future solutions

    ·       with OEM and Sales Partners to help validate, design and implement customer solutions.

     

    Responsibilities

    Primary Responsibilities:

     

    Sales Enablement Activities:

    • Create and deliver Synapse training and certification programs for 3rd party partners, installers, customers and commissioners.
    • Participate and drive field support tasks, tools and offerings for our Sales Team.
    • Assist with field site surveys.
    • Support Beta and Pilot test deployments.
    • Provide remote and on-site application support for customers evaluating our products and solutions.
    • Provide on-site sales support and partner training.
    • Validate customer solutions that include various hardware components

     

    Post-Sales Support and Service Activities:

    • Deliver remote and on-site services and support for customers and partners installing, commissioning and providing training for our products and solutions.
    • Research, diagnose and identify solutions for product and application issues.
    • Process, evaluate, and provide feedback on RMA requests and field failures.
    • Provide continuous feedback to key business units regarding product enhancements (both features and troubleshooting tools) and lessons learned as we work with customers both remotely and in the field.
    • Provide application design technical assistance to partners, which would include reading and analyzing CAD drawings, site surveys and other documentation to promote an optimal solution to meet the customer’s application needs.

     

    Qualifications

    Job Requirements:

     

    • BSEE/BSCE/BSME or equivalent or applicable experience
    • 3+ years’ experience spanning product development, project management, product support.
    • Lighting and/or Industrial industry experience and knowledge base preferred but not required
    • Solid understanding of hardware and software products and services.
    • Ability to work well in a team environment and proactively take on individual responsibilities as required.
    • Excellent communication skills, both written and verbal
    • Ability to take ownership of customer and product issues and to see them through to resolution
    • Strong customer engagement skills
    • Ability to research, diagnose, and identify customer solutions.
    • Excellent troubleshooting and problem-solving skills
    • Organization and multitasking skills
    • Ability to perform a wide range of tasks that span across technical concepts, customer expectations and business needs.
    • Domestic travel of up to 15%

    The above statements are intended to describe the general nature and level of work being performed by an employee in this position.  These statements are not intended to be an exhaustive list of duties, responsibilities and/or qualifications.

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